Privacy Charter

1. Information We Collect

When you use our counselling services or submit an inquiry through our website, we may collect the following types of personal information:

• Contact details: Full name, email address, phone number, and country of residence.
• Academic information: Educational background, 10th and 12th standard marks, NEET-UG qualification status, and academic transcripts.
• Communication records: Emails, WhatsApp conversations, and counselling session notes.
• Technical data: IP address, browser type, device information, and pages visited on our website (collected via Google Analytics).

2. How We Use Your Information

We use the collected information exclusively for the following purposes:

• Evaluating your eligibility for MBBS programs at partner universities.
• Processing university admission applications on your behalf.
• Providing visa guidance and documentation support.
• Sending relevant updates about admission timelines, fee structures, and regulatory changes.
• Improving our website experience and counselling services based on usage analytics.
• Complying with legal obligations under applicable Indian law.

3. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to any third party. Your information is shared only in the following limited circumstances:

• Partner universities: Your academic documents and passport details are shared with university admission offices solely for the purpose of processing your application.
• Visa authorities: Required documentation is shared with embassy and consular offices for student visa processing.
• Service providers: We use Google Analytics (Google LLC) to understand website traffic patterns. Google's privacy policy governs the handling of anonymized analytics data.
• Legal compliance: We may disclose information if required by law, court order, or governmental regulation.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential cookies: Required for the website to function correctly (e.g., session management).
• Analytics cookies: Google Analytics cookies collect anonymous usage statistics to help us improve our website.
• Functional cookies: Remember your cookie consent preferences.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality. A cookie consent banner is displayed on your first visit to allow you to control non-essential cookies.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Student documents are stored on secure, encrypted servers with access limited to authorized admissions counsellors. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data (subject to legal retention requirements).
• Withdraw consent for processing where consent is the legal basis.
• Object to certain types of data processing.

To exercise any of these rights, please contact us using the details provided in Section 8.

7. Changes to This Privacy Charter

We may update this Privacy Charter periodically to reflect changes in our practices, legal requirements, or operational needs. The "Last updated" date at the top of this page indicates when the most recent revisions were made. Continued use of our services after any changes constitutes acceptance of the updated policy.

8. Contact Information

For privacy-related inquiries or to exercise your data rights, contact us at: